These Terms of Service and legal information (“Terms of Service”) govern the use and access to the website https://www.realgrrt.com and the corresponding mobile application, owned by REALGRRT Limited (“RealGrrt”), which provides users with the website and RealGrrt mobile application (hereinafter, referred to collectively or individually as the “Platform”). RealGrrt informs Users that it complies with current data protection regulations, especially with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation) and with the Law on Information Society Services and Electronic Commerce, Law 34/2002, of 11 July.
Registering, accessing, and browsing the Platform implies full and unconditional acceptance of these Terms of Service by the users of the Platform.
RealGrrt is a healthy eating platform aimed at providing its members (“Users”) with a tool to provide recipes, cooking instructions and meal planning using only real food. It also provides a scanning tool help choose the best meals for the user based scanned photographs on their selected desired health outcomes. These Terms of Service aim to regulate the terms and conditions applicable to the provision and management of the information supplied through the Platform and the services offered by RealGrrt through it. These conditions incorporate our Privacy Policy, accessible from the Platform.
To be a User of the Platform, the following requirements must be met:
The provision of services by RealGrrt is free of charge for all Users except as set out in section 4. If RealGrrt estimates that a user may be under 14 years old, it reserves the right to require the User to provide evidence of such age or, if younger, express permission from their parents or legal guardians to accept these Terms of Service and perform all actions available on the Platform. The User guarantees that all data about their identity and legitimacy provided to RealGrrt in its Platform registration forms are true, accurate, and complete. They also commit to keeping their data updated. If the User provides any false, inaccurate, or incomplete data, or if RealGrrt considers that there are well-founded reasons to doubt the truthfulness, accuracy, and integrity of the same, RealGrrt may deny them access and present or future use of the Platform or any of its contents and/or services; as well as deregister the User and cancel the account. If the user registers through an account from another social network/portal or internet service, they accept the validity and effectiveness of all communications sent by RealGrrt to that account. At the time of registration, the User will either use the google single sign on method or select a username and password. Both the username and password, as well as the data of the social network/portal or internet service account used to access the Platform, are strictly confidential, personal, and non-transferable (together the “Access Keys”). The User commits to not disclose these Access Keys or make them accessible to third parties. Since RealGrrt cannot guarantee the identity of registered Users, the User will be solely responsible in case of use of the Access Keys by third parties, including the statements made on the Platform or through the Platform, or any other action carried out using the Access Keys. Users are obliged to immediately inform RealGrrt of the theft, disclosure, or loss of the Access Keys, communicating it to RealGrrt through the email support@realgrrt.com. Once registration is complete, the User must verify their email account and follow the instructions in the verification email to finish creating their account in RealGrrt. Once registration is complete, all Users can access their profile and complete it and/or edit it as they deem appropriate, as long as they comply with these Terms of Service. There is a meal board sharing facility in the app that requires the host to share a secret pin, this secret pin must not be shared or forwarded on to anyone else outside the target recipient. If the secret pin has been found to be forwarded or shared on social media then RealGrrt reserve the right to cancel the offending individual from the platform.
To unsubscribe, the User can go at any time to the application, in the Profile Settings section, choosing the option to delete the account. If the above option is not enabled or does not work for any reason, consent can also be revoked at any time by sending an email with the subject “User Unsubscription” to hello@realgrrt.com, including in the body of the email the username and email used to register on the Platform. It should be noted that if the user is subscribed to RealGrrt Smart, they must follow exclusively the procedure indicated in section 4 ‘RealGrrt Smart’. RealGrrt may suspend or deregister a User (and therefore opt to suspend or terminate the contractual relationship) immediately in case the User breaches any obligation of the Terms of Service, immediately in case RealGrrt ceases to provide the services offered through the Platform, and at any time and without needing to allege any cause. The fact that a User is deregistered or that the User deregisters themselves implies the contractual resolution of the Terms of Service, although certain clauses may continue to have effects due to their nature. In case of contractual resolution, the User commits to delete any copy they have of the Platform’s application and to cease using the Platform. In addition, access to the User Account and all its contents will be deactivated and its content deleted, unless it is maintained in backup copies (which are used exclusively for data recovery tasks or “back up” and legal defense tasks of RealGrrt’s interests).
This section only applies when the User subscribes to the Plus or Premium Plans. By paying the subscription, the User accesses the Plus/Premium Plans for the time the subscription is valid, subject to the terms set out in this clause. The Plus/Premium Plans has a set of Smart features, including a meal planning, automated shopping list and Smart recipes. RealGrrt offers different prices and subscription periods on the Platform, so the User can choose the one that best suits their needs. All subscriptions are paid in advance through Apple iTunes, Google Play, or Stripe, as applicable, or through our website. The duration of the subscription begins at the time of payment and will remain valid for the period chosen by the User. Subscription renewal is automatic at the end of the corresponding subscription period and for the same period already contracted. However, the User can cancel the subscription at any time but always at least one day before the end of the contracted period, and will continue to have access to the Plus/Premium Plan service until the end of the contracted period. To cancel the subscription, the User must use the services of Apple iTunes, Google Play, or Stripe, as applicable, or the website, if they have contracted the service through it. By this, the User accepts to start using the Plus/Premium Plan immediately after subscribing. This means that they only have 14 calendar days to withdraw from the contract with RealGrrt from the date they receive their subscription confirmation by email as long as they do not start using the Services during that period and therefore it is lost once the RealGrrt Smart service has been used during that period, considering the renewal fees as an extension of the subscription and, therefore, without a withdrawal period:
In the event that the free trial option is enabled in the application, the user will have the free trial period established on the same screen, and the subscription will automatically renew on the day the trial ends and on the selected plan unless it is cancelled before the indicated period. In the event that only the free trial option is enabled in the application, the user can only use it by starting the trial period, automatically renewing the subscription on the day the trial ends and on the selected plan unless it is cancelled one day before the indicated period.
This section only applies to the option of gifting the Plus/Premium Plan. The gift of the Plus/Premium Plan is a gift voucher that does not carry a subscription, so you can simply enjoy the Plus/Premium Plan for the period purchased at the time of purchase. The purchase will not be automatically renewed and will end after the acquired period is exhausted. The validity period for redemption is 1 year from the date of purchase. The buyer has 14 calendar days to request a refund of the amount from the date of the purchase as long as the gift has not been redeemed. Once the gift has been redeemed, no returns will be accepted.
Users are solely responsible for accessing and correctly using their profile and other contents of the Platform, subject to current legislation, whether national or international, as well as to the principles of good faith, morals, good customs, and public order. Specifically, but without limitation, they commit to diligently observe these Conditions of use. In general, Users will refrain from using their profile and the rest of the contents and services of the Platform for purposes or effects (a) other than sharing photographs, opinions, recipes, and purchasing decisions about food, sport, health, wellness, and motivation products, to consult the products, either by scanner or search engine, interact with them, keep track of meals, intake, weight, or (b) illegal or harmful to the rights and interests of third parties, or that in any way can damage, disable, affect or deteriorate the Platform, its contents and its services. Similarly, it is prohibited to use the Platform in any way that prevents or hinders its own operation or the normal use or enjoyment of other Users.
In particular and by way of example and not limitation, Users undertake to:
Those who breach such obligations will be responsible for any harm or damage they cause. To the fullest extent permitted by applicable law, RealGrrt will not be responsible for any consequences, damages, or harm that may arise from such access or illicit use by third parties. Access to the Platform may be denied by RealGrrt to those Users who, in any way, breach the obligations or contravene these Terms of Service or any other legal text included in the Platform.
Users, in addition to the actions stated in the Terms of Service and on the Platform itself, may post photographs, opinions, comments, recipes, among others (“User Content”). RealGrrt reserves the right to cancel, withdraw, or not publish, at any time and without prior notice to Users, any User Content that it considers, at its complete discretion, as unsuitable or that violates these Terms of Service, the Law, or any third party rights. Users expressly acknowledge and accept that RealGrrt may make use of and exploit the recipes published on the Platform.
Any User may inform RealGrrt when they consider that another User is breaching these Terms of Service through the email support@realgrrt.com or by pressing the “Report” button marked with the symbol “…” and marking or specifying the reasons why the photograph or specific content violates these Terms of Service or the Community Rules.
The User is responsible for having the necessary services and equipment for Internet connection and for accessing the Platform. In case of any incident or difficulty in accessing the Platform, the User can report it to RealGrrt through the email support@realgrrt.com, which will proceed to analyze the incident and give instructions to the User about how to resolve it as soon as possible. RealGrrt will not be responsible in case of service interruptions, connection errors, lack of availability, or deficiencies in the Internet access service, nor for interruptions in the Internet network or for any other reason beyond its control. RealGrrt reserves the right to interrupt access to the Platform at any time and without prior notice, whether for technical, security, control, maintenance reasons, for power supply failures, or for any other cause.
RealGrrt is not responsible for the use that Users make of the content of the Platform that may involve a violation of any type of regulation, national or international, of industrial property rights, or any other rights of third parties. In particular, RealGrrt will not be considered an editorial and expressly declares that it does not identify with any of the User Content, for the consequences of which the issuer is entirely responsible. To the fullest extent permitted by applicable law, RealGrrt excludes any liability for damages of any nature that may be due to the illicit use of the Platform by Users or that may be due to the lack of truthfulness, validity, completeness, and/or authenticity of the information that Users provide to other Users about themselves and, in particular, although not exclusively, for damages of any nature that may be due to the impersonation of a third party carried out by a User in any kind of communication made through the Platform. Users assume all responsibility derived from the use of the Platform, being the only ones responsible for all direct or indirect effects that derive from it, including, by way of illustration and not limitation, all adverse economic, technical, and/or legal results, as well as the disappointment of the expectations generated by the Platform, obliging the Users to indemnify RealGrrt for any claims derived, directly or indirectly from such facts. However, RealGrrt reserves the right to limit, totally or partially, the access to the Platform to certain Users, as well as to cancel, suspend, block or delete certain types of content, through the use of suitable technological tools for this purpose, if it has effective knowledge that the activity or the information stored is illegal or that it injures property or rights of a third party or is of a fraudulent nature. In this sense, RealGrrt may establish the necessary filters to prevent content that is illegal or harmful from being poured into the network through the service.
The user is responsible for their own health. RealGrrt is not a medical organization and does not provide users with medical diagnoses. The purpose of RealGrrt smart is to help users find and record their healthy meals so you should always consult your doctor before starting an eating plan or if you experience any pathology. RealGrrt does not guarantee any health or physical result. The RealGrrt Smart service is aimed at healthy adults, so it is not recommended to use the service if you suffer from any medical condition that is not compatible with diet or exercise. Nutritional information in the database may not be correct, despite having been reviewed, so RealGrrt does not guarantee that it is accurate, truthful, or complete. RealGrrt is not responsible for any injury or damage that is a direct or indirect result of any use or misuse of the application. The recipes and fitness recommendations generated by this app are for informational purposes only and are not intended as a substitute for professional medical advice, diagnosis, or treatment. Always consult with your doctor or a qualified healthcare provider before starting any diet, exercise, or health program.
The data provided by this app, including information from Apple/Goole Health and user inputs, may be inaccurate or incomplete. Use this information at your own risk. The developers of this app are not responsible for any adverse effects or consequences resulting from the use of the app.
To access information regarding personal data protection, see our Privacy Policy.
RealGrrt is the owner or licensee of all intellectual and industrial property rights included in the Platform and the content accessible through it, especially but not only, texts, images, photographs, graphic design, navigation structure, information, source code, databases, and any other content collected on the Platform. Authorization to the User for access and use of the Platform and the services offered in it does not imply any transfer of intellectual property rights over it or such content except as follows. RealGrrt grants the User a limited license to access and make personal use of the Platform and the services offered in it and to download the mobile application. Such license only grants the necessary intellectual property rights for the purpose of compliance with these Terms of Service (right of use and single reproduction of the mobile application on one device smart a single backup copy), is non-exclusive, for the whole world, and its duration is limited only to the validity of the contractual relationship of the User with RealGrrt according to these Terms of Service. The User who proceeds to share User Content through the Platform, guarantees (a) that they license for free to RealGrrt and to the users of the Platform the only necessary intellectual property rights for the purpose of the Platform and also for advertising, promotional, informative, and/or identification purposes of the Platform (rights of public communication, reproduction on the Platform, and transformation only for the purposes of adaptation/editing of the content to the Platform) in a non-exclusive way, for the whole world, and for the maximum legal duration of the granted rights (b) that they hold the necessary rights to do so and (c) that they will leave RealGrrt exempt from any responsibility for the content and legality of the published information and will indemnify them in case of breach of this guarantee.
On the Platform, the User could find links to other websites managed by third parties. The establishment of any links, redirects, or associations (“links”) with other web pages (www), enabled from the Platform, does not imply that there is any type of relationship, collaboration, or dependency between RealGrrt and the manager of the external website, and does not involve a guarantee of RealGrrt to the User of said external website.
If any of the clauses of these Terms of Service were null and void or voidable, it will be considered as not put. Such a declaration of nullity will not invalidate the rest of the Terms of Service, which will maintain their validity and effectiveness.
RealGrrt reserves the right to modify, at any time and without prior notice, the structure, configuration, and design of the Platform as well as these Terms of Service and the Privacy Policy. Users must read these Terms of Service carefully when accessing the Platform. In any case, navigation, as well as simple access to the Platform, implies acceptance of any modification introduced. An updated version of these Terms of Service will be permanently available on the Platform. Likewise, RealGrrt reserves the right to carry out, at any time and without prior notice, updates, modifications, or deletion of information contained in its Platform in the configuration and presentation of it and of the access conditions, without assuming any responsibility for it. RealGrrt does not guarantee the existence of interruptions or errors in accessing the Platform or its content, nor that it is always updated, however, RealGrrt will carry out, as long as there are no causes that make it impossible or difficult to execute, and as soon as it becomes aware of errors, disconnections, or lack of updating in the contents, all those tasks tending to rectify the errors, re-establish communication and update the contents.
The validity, execution, and interpretation of these Terms of Service will be regulated in all its aspects by English laws. In the event of any conflict or discrepancy in the interpretation or application of these Terms of Service for the use of the Platform, it will be submitted to the Courts and Tribunals of England.
RealGrrt reserves the right to modify this policy to adapt it to legislative or jurisprudential developments. In any case, the modification of the privacy policy will be notified to the users.